Frequently Asked Questions
Everything you need to know about shopping with Onward Reserve.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges of unworn, unwashed merchandise with original tags within 30 days of purchase.
How should I care for my Onward Reserve performance apparel?
To maintain the quality of our performance fabrics, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid fabric softeners and ironing.
Do you offer gift wrapping or personalized notes?
Yes, during the checkout process, you can select our signature gift wrapping option and include a personalized message to be printed on a high-quality gift card.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can also track your package by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as modern payment options like PayPal, Apple Pay, and Shop Pay.